Terms and Conditions

Please find Peppa Pig's Online Shop terms and conditions below or visit Paultons Park terms and conditions for theme park information.

The Peppa Pig World Online Toy Shop website is operated by Paultons Park Limited and powered by Shopify. Orders will only be despatched to the cardholder’s registered address by Royal Mail delivery. 

Paultons and Paultons Park are registered trademarks of Paultons Park Limited. Telephone: 023-8081-4442. Registered Office: Paultons Park, Ower, Romsey, The New Forest, Hampshire SO51 6AL. Registered in England No. 2029374. PEPPA PIG and all related trademarks and characters TM & © 2003 Astley Baker Davies Ltd and/or Ent. One UK Ltd. Peppa Pig created by Mark Baker and Neville Astley. All rights reserved. Used with Permission.

These website terms and conditions apply to your use of the Peppa Pig World Online Toy Shop. You must read these terms and conditions carefully, and we recommend that you print a copy for your future reference. By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to these terms and conditions in their entirety. If you do not agree to these terms and conditions in their entirety, you must not use this website.

These terms and conditions supplement (and are in addition to) the terms of our Privacy Policy. Our Privacy Policy explains what personal information we collect about you when you use the website. Please note that when you agree to these website terms and conditions you shall be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.

This website may only be used for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

Content on this website can be used, downloaded and printed solely for your own personal.  Other than for your own personal use, you may not without our prior written consent:

  • Reproduce, use or  copy any content including photography on this website;
  • Distribute, modify or re-post any content on the website for any purpose;
  • Try to reproduce, frame, crawl, link to or deep-link into this website on or from any other website;
  • Use the content of the website for any commercial exploitation.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Paultons Park Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We have taken reasonable precautions to try to ensure that prices quoted on the website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this website;
  • All prices are displayed in pounds Sterling inclusive of UK VAT where applicable unless expressly indicated otherwise
  • The weights, dimensions and capacities shown on the website are approximate only;
  • Whilst we try to display the colours of our products accurately on the website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery;
  • All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value.

Paultons Park Limited uses reasonable efforts to ensure that this Website is free from malicious or harmful content and viruses. However, we cannot guarantee that your use of this website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Paultons Park Limited shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these website terms and conditions or your use of the website.

Except to the extent required by applicable law, Paultons Park Limited shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.

These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Nothing in these website terms and conditions shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these website terms and conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

These website terms and conditions (including, where applicable, our Privacy Policy) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Any matter that arises out of your use of this website (including any contract entered between you and us through the website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

We reserve the right to change and update these website terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current website terms and conditions that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms and conditions.

Please allow 3-5 working days for processing and delivery. 

From the date you receive the dispatch confirmation email, orders are shipped via Royal Mail 48 Hour Track & Trace (Monday-Friday, excluding Bank Holidays). 

Details: UK mainland, The Highlands and Islands of Scotland, Northern Island. Isle of Man, Channel Islands and Isles of Scilly. Delivered by the Royal Mail.

Parcels are delivered by the Royal Mail to the UK Mainland: England, Wales and Scotland. The Highlands and Islands of Scotland (Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE). Northern Ireland, Isle of Man, Channel Isles and Isles of Scilly (Postcodes BT, IM, TR21-25, GY, JE).

We do not currently offer International delivery.

Please note Bank Holidays are excluded and your delivery may take longer to arrive if placed during this period as the Royal Mail do not deliver or process items on a Bank Holiday. 

Paultons and Paultons Park are registered trademarks of Paultons Park Limited. Telephone: 023-8081-4442. Registered Office: Paultons Park, Ower, Romsey, The New Forest, Hampshire SO51 6AL. Registered in England No. 2029374. Copyright and other intellectual property rights are licensed to Peppa Pig © Astley Baker Davies. Entertainment One UK Limited 2003.