Products ordered may be returned free of charge to us within 28 days of the despatch date provided that:
We will credit your original method of payment shortly after your return has been checked, processed and approved. We will credit you by reversing your original transaction, postage charges will not be refunded. Please allow up to 14 working days to be refunded.
If you return items and this takes your order value below a total of £30, the free delivery offer no longer applies and a delivery charge of £3.95 will be deducted from your refund.
To return one or more items:
Returns - Peppa Pig World Online Toy Shop
Please note if you are unable to return your original order packing note, please ensure a covering note is placed in the package detailing your name, address, order number and items you wish to return.
If items are returned in a non saleable condition or damaged after inspection, a refund will not be given and the product will be returned to you.
If you would like to exchange an item, you will need to return the original item ordered using the procedure above for a refund and then place a new order. Please note that we are unable to refund any postage charges that apply to your orders.
In the unlikely event that your product has been damaged during delivery or has developed a fault, please contact us for further information.